When you register with pkla, you place your trust in us. This document clearly explains how pkla collects, uses, and protects your personal information — and how we honor that trust.
When you register with pkla and use our services, certain information is collected. This information is used solely to provide you with our services — nothing else.
| Data Type | Example | When We Collect It |
|---|---|---|
| Identity Information | Name, date of birth, national ID | During Registration & KYC Verification |
| Contact Information | Phone number, email address | At Registration |
| Financial Information | Mobile banking number, transaction history | On Deposits & Withdrawals |
| Technical Information | IP address, device type, browser | On Every Login |
| Gaming Activity | Betting history, favorite games | While Using the Platform |
Pkla never stores your password or PIN in readable form — they are kept using one-way encryption that even pkla cannot reverse.
Pkla uses your information solely to improve our services and maintain a safe environment. Each purpose is outlined separately below:
Pkla does not use your data to serve ads or send marketing messages without your consent.
Pkla never sells your data and does not share it with third parties unnecessarily. However, limited information must be shared in certain specific circumstances:
Assurance: Beyond what is outlined above, pkla never shares your identifiable information with any other organization or individual.
The pkla website and app use cookies — small text files stored on your device that help improve your browsing and gaming experience.
You can manage cookies through your browser settings. However, disabling essential cookies may affect how certain pkla features function.
Pkla protects your data using industry-leading technology, with security measures in place at every level:
In the event of a cyberattack, pkla will immediately notify all affected users and treat resolving the issue as its highest priority.
Pkla does not retain data beyond what is necessary. Required information is kept while your account is active. Once your account is closed:
Pkla believes you should have full control over your own data. You have the following rights:
To exercise these rights support@pkla.clickSend an email to pkla — we'll get back to you within 30 days.
Pkla's services are strictly for users aged 18 and above. We do not collect or store information from minors.
If a minor has registered by mistake and we become aware of it, the account will be closed and all associated data permanently deleted immediately.
If a parent has concerns, please contact support@pkla.click. pkla will investigate promptly and take the necessary action.
Pkla may update this Privacy Policy from time to time. For significant changes:
Continued use of pkla after any changes will be taken as your acceptance of the updated policy. If you do not agree, you have every right to close your account.
For any questions, complaints, or requests regarding this Privacy Policy, please contact pkla's data protection team:
You can also find more information at our Help Center — Help Center Visit the page.
Our Practical Steps to Protect Your Data
Every piece of your data at pkla is protected with AES-256 encryption — the same technology used by leading banks and government agencies worldwide. TLS 1.3 secures all data in transit, making interception impossible.
Pkla has a strict policy — your information is never sold. Advertisers, data brokers, and analytics companies do not receive any of your personally identifiable information.
Enabling 2FA alongside your password makes unauthorized access to your account virtually impossible. pkla strongly recommends keeping 2FA active at all times.
Pkla's AI-powered system monitors for unusual activity 24/7. Any suspicious behavior triggers an immediate alert, and accounts may be temporarily locked if necessary.
Pkla conducts full system assessments with independent third-party cybersecurity experts multiple times a year. Any vulnerabilities found are patched immediately.
All of pkla's privacy-related documents are written in Bangla, presented in plain language so everyone can understand — no complex legal jargon.
Answers to Our Members' Most Frequently Asked Questions